What are the shipping rates?
Our web site automatically computes and displays shipping charges whenever you place an item in your shopping basket. For each order placed, we charge a flat per order rate. All items will be charged at the per item rate.
Additional Shipping Details
All orders are filled and shipped every Tuesday.
Please note our warehouses do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
Tracking information provided when available, usually within 24 hours of shipment.
All of our orders are shipped every Tuesday. Tracking information is e-mailed within 24 hours of shipment. Most of our orders arrive within 3 - 4 business days.
We do not ship on Saturday, Sunday or holidays.
Do you ship internationally?
We can only ship or bill to addresses in the United States. We are currently unable to ship or bill to addresses outside of the U.S. Due to shipper restrictions, we cannot deliver to APOs, FPOs, or U.S. Territories.
Has my order shipped?
We e-mail tracking numbers on all orders usually within 24 to 48 hours of shipment. Our estimated delivery time is 3 to 10 business days following shipment.
Can I track my order?
We e-mail tracking numbers on all orders usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.
My order never arrived?
If you have received a tracking number and your order never arrived in accordance to the shipping carriers estimated delivery date, please contact us here Contact Us and we will assist you in locating your order.
If you have not received a tracking number:
Has it been 15 business days since your order was confirmed?
NO : Please wait the 15 business day period prior to contacting us. YES : Please contact us here Contact Us
If you believe that an item is missing from your shipment:
Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list and charged on your credit card. If an item in your order is not in stock, we will notify you via email on the backorder and we will NOT charge your credit card for that item.
If you believe that we shipped and charged your credit card and a product is missing, please contact us here Contact Us.
I received the wrong product
If you have received the wrong product, please contact us here Contact Us.
Billing & Payment
What payment methods do you offer?
We accept Visa and MasterCard.
Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
We never bill for credit card service fees.
We are currently unable to process any credit cards that are issued or billed outside of the United States.
You can be confident that your personal and account information is secure with us. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our Security Policy for more information.
When will my credit card be charged?
We will not bill you until your products are actually shipped.
I need a copy of my receipt/invoice.
Immediately after submitting your order, we display your invoice/receipt. Please print this invoice/receipt out for your records. In addition, we also e-mail you a copy of your invoice/receipt. If you need a copy of your invoice/receipt, please contact us here Contact Us.